How do I know if my product is impacted by a recall?
You can check to see if your product is included on the December 1, 2022 or March 31, 2023 voluntary recall lists on this site www.TheLaundressRecall.com.
What should I do if I have an affected product?
If you have an affected product, you should immediately stop using it. Please see the instructions below on how to receive a reimbursement. Once you have submitted your reimbursement request, make sure the bottle is closed and dispose of it in household trash. Do not empty the product prior to disposal.
How do I safely dispose of these products?
To dispose of the product, close the bottle tightly and place it in your household trash. Please do not empty the product.
If I have health concerns, what should I do?
If you have questions about your health, please contact your doctor.
When will I receive a reimbursement and how?
Consumers with impacted products will receive a full reimbursement. To participate , follow the instructions below:
Consumers who purchased the recalled products January 1, 2021 - December 31, 2022 may request a refund by submitting:
-
a photo of the bottle with the lot code with your initials and the date written in marker,
-
a valid receipt (product description, quantity and price paid), or
-
if purchased through www.TheLaundress.com, you can submit your e-mail address.
Consumers who purchased the impacted products before January 2021 may participate in this recall by submitting a photo of the bottle with the lot code with their initials and the date written in marker.
All consumers participating in this reimbursement will receive a full refund of the purchase price, with receipt, or of the manufacturer’s suggested retail price, without receipt.
Please email customerservice@thelaundress.com with all the required information.
Reimbursement methods will vary by country. For U.S. and Canada, you will receive a check in up to 8-10 weeks.
I’ve already used or thrown away my product, but I believe my product was impacted. What should I do?
If you purchased impacted product after January 2021, but you no longer have the product in your possession, you can still submit for a reimbursement in two ways:
-
If you purchased online directly from www.TheLaundress.com, providing the email address you used when you placed your order.
-
Providing a receipt for the impacted product.
I still have questions who should I contact?
For any further questions, contact our team at customerservice@thelaundress.com.
March 31, 2023 Recall
What is ethylene oxide?
Ethylene oxide is a chemical intermediate used in the production of various products. It is an impurity found in certain raw materials, which should be kept as low as reasonably achievable in consumer products.
Why is there ethylene oxide in your products?
Ethylene oxide is not intentionally added. It is an impurity found in the production of certain raw materials, and which should be kept as low as reasonably achievable. Our review found that it might be present in raw materials that we used specifically to make The Laundress fabric conditioners.
What are the health risks linked to exposure to ethylene oxide?
Ethylene oxide is a chemical presumed to be carcinogenic to humans. In the event of significant and long-term exposure, it can cause adverse health effects. Its presence should be kept as low as reasonably achievable in consumer products.
If I have health concerns, what should I do?
If you have questions about your health, please contact your doctor.
Is there ethylene oxide in any other The Laundress products?
No other formulations contain the raw material that might contain this impurity.
Is there a link between the bacterial contamination and the presence of ethylene oxide in your products?
No. These are two separate and unrelated issues.
Why were these additional fabric conditioners not part of the original recall?
All fabric conditioners were already covered by market actions undertaken in December 2022. The March 31, 2023 recall formalizes the withdrawal of fabric conditioners from the market initiated on December 27th.
My product is not affected by today’s recall, can I still use it?
No. The Laundress has issued market actions affecting nearly all its products except hard good accessories. Please visit www.TheLaundress.com for more information.
Can I get a refund for the recalled products?
Consumers who have previously requested a refund for these products in response to The Laundress’s December 1, 2022 recall and December 27, 2022, company-initiated product withdrawal should NOT submit a new request. To check the list of products eligible for refund and details for requesting reimbursement, please visit www.thelaundress.com.
When will I receive a reimbursement and how?
Reimbursement methods will vary by country. For U.S. and Canada, you will receive a check in up to 8-10 weeks.
I submitted a reimbursement request already, when will I receive my reimbursement?
Upon submission of a reimbursement request, you should have received a notification that, for U.S. and Canada, you will receive a check in up to 8-10 weeks. If that has not happened, please contact customerservice@thelaundress.com.
If I already submitted a reimbursement request for the December 1st recall, do I have to do it again?
Reimbursement requests already submitted for the December 1st recall or December 27th market withdrawal do not need to be submitted again. Details of how to request reimbursement of additional the Laundress products not part of the recall, visit the homepage.
What if I want a refund for a product that is not being recalled?
You can now request a reimbursement for nearly all products from The Laundress in your possession by visiting the homepage.
I still have questions who should I contact?
For any further questions, contact our team at customerservice@thelaundress.com. As we are receiving high volumes of emails and calls, we thank you for your patience.
December 1, 2022 Recall
Is there a health risk?
The recalled products can contain bacteria, including Burkholderia cepacia complex, Klebsiella aerogenes and multiple different species of Pseudomonas, many of which are environmental organisms found widely in soil and water, and some may also be found in humans. People with weakened immune systems, external medical devices, and underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. The bacteria can enter the body if inhaled, or through the eyes or a break in the skin. People with healthy immune systems are usually not affected by the bacteria.
What are the symptoms?
Symptoms may range from mild skin symptoms to more serious signs of infection. If you have questions about your health, please contact your doctor.
If I have no symptoms, should I be concerned?
Most healthy people would not be impacted by exposure to these bacteria. If you have symptoms of an infection, please contact your doctor. If you have impacted product, you should immediately stop using it.
I have been using this product for years. Are there long-term implications to exposure?
Most healthy people would not be impacted by exposure to these bacteria. If you have symptoms of an infection, please contact your doctor.
If I have symptoms of an infection, what should I do?
Please immediately contact your healthcare provider for guidance.
How do I know that your products won’t be affected by this bacteria in the future?
We are undertaking decisive steps with our suppliers to ensure production processes meet our safety and quality standards.
What should I do with my clothing that I’ve washed with your products?
While the risk of bacteria being present on cleaned clothes is low, we recommend rewashing the clothing for those who a have a weakened immune systems, external medical devices, and underlying lung conditions. Wash and dry clothes as you normally would, using another suitable laundry detergent, for specialty fabrics. You can consider using a laundry sanitizer as appropriate for the garment (as per the use instructions of any alternate product used).
Should I clean my washer/dryers after using this? If so, how?
If you would like to treat your washer/dryer, the recommended options are:
-
Run your empty washer with an alternative laundry product or washing machine sanitizer/cleaner (as per the use instructions of the applicable product).
-
Run your empty dryer cycle on a short, hot, dry cycle in accordance with your machine’s instructions
What should I do with my dishes that I’ve washed with your products?
If you have any concerns, rewash the dishes with an alternative product.
What should I do with surfaces I’ve used your product to clean?
If you have any concerns, rewash the surfaces with an alternative product.
