Thank you for visiting The Laundress voluntary recall site. Click here for information on the December 1, 2022 recall.
MARCH 31, 2023 RECALL
This recall includes The Laundress fabric conditioners. You can find a complete list of recalled products below.
The recalled products can contain a chemical impurity, ethylene oxide, a carcinogen that can cause adverse health effects if there is significant and direct long-term exposure.
All fabric conditioners included in this recall were already covered by our previous market actions in December 2022.
As we urged in December 2022, consumers should immediately stop using The Laundress products, including the recalled fabric conditioners.
Consumers who have previously requested a refund for fabric conditioner products should not submit a new request and do not need to take any further action. Consumers who have not already done so can request a refund below.
After requesting a refund, consumers should dispose of the product by closing the bottle tightly and placing it in household trash. Do not empty the product prior to disposal.
We again deeply apologize for this situation and look forward to returning soon with a renewed commitment to the highest standards of product safety and quality.
There are a number of ways to submit for a reimbursement in the US and Canada:
If you purchased the recalled product January 1, 2021 - December 31, 2022, you can provide either:
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a photo of the bottle with the lot code with your initials and the date written in marker; or
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a valid receipt (product description, quantity, price paid); or
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your email address, if purchased through www.TheLaundress.com
If you purchased the recalled product before January 1, 2021, you can provide:
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a photo of the bottle with the lot code with your initials and the date written in marker and a valid receipt for a full refund of the purchase price. If you submit a photo, with date and initial without a valid receipt, you will receive the manufacturer’s suggested retail price. If you have purchased your product on www.TheLaundress.com and have already submitted your email address, we will contact you via email to confirm reimbursement or next steps. Please allow up to 8-10 weeks. If you are no longer in possession of the product we are unable to provide a reimbursement for product purchased before January 1, 2021.
Please email customerservice@thelaundress.com to submit a reimbursement request. Your request will be reviewed by our team, and we will follow up if necessary. No further action will be needed on your end.
We appreciate your patience.
DECEMBER 1, 2022 RECALL
This recall includes The Laundress laundry detergent, fabric conditioner and other cleaning products. You can find a complete list of recalled products below.
The recalled products can contain bacteria, including Burkholderia cepacia complex, Klebsiella aerogenes and multiple different species of Pseudomonas, many of which are environmental organisms found widely in soil and water, and some may also be found in humans. People with weakened immune systems, external medical devices, and underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. The bacteria can enter the body if inhaled, or through the eyes or a break in the skin. People with healthy immune systems are usually not affected by the bacteria.
You should immediately stop using the recalled products. To determine if your product is included you can look at the lot code printed on the bottom of the bottle. To start with, please check if it the lot code begins with a prefix letter F, H or T. Products with the following lot codes are included in the recall:
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Products with lot codes that begin with the letter F and the last four digits are numbered 9354 or less
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Products with lot codes that begin with the letter H and the last four digits are numbered 2262 or less
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Products with lot codes that begin with the letter T and the last four digits are numbered 5264 or less
If you have already submitted a request for reimbursement, there is no need to submit an additional request. However, please do check all your products to see if they are included in the final recall list. Now that the work with U.S. Consumer Product Safety Commission and Health Canada is complete, we are able to begin processing reimbursement requests. Reimbursement methods will vary by country. For U.S. and Canada, you will receive a check in up to 8-10 weeks.
There are a number of ways to submit for a reimbursement in the US and Canada:
If you purchased the recalled product January 1, 2021 to December 31, 2022, you can provide either:
-
a photo of the bottle with the lot code with your initials and the date written in marker; or
-
a valid receipt (product description, quantity, price paid); or
-
your email address, if purchased through www.TheLaundress.com
If you purchased the recalled product before January 1, 2021, you can provide:
-
a photo of the bottle with the lot code with your initials and the date written in marker and a valid receipt for a full refund of the purchase price. If you submit a photo, with date and initial without a valid receipt, you will receive the manufacturer’s suggested retail price. If you have purchased your product on www.TheLaundress.com and have already submitted your email address, we will contact you via email to confirm reimbursement or next steps. Please allow up to 8-10 weeks. If you are no longer in possession of the product we are unable to provide a reimbursement for product purchased before January 1, 2021.
After requesting a refund, consumers should dispose of the product by closing the bottle tightly and placing it in household trash. Do not empty the product prior to disposal.
Please email customerservice@thelaundress.com with all the required information. Your request will be reviewed by our team, and we will follow up if necessary. No further action will be needed on your end.
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Please contact us at customerservice@thelaundress.com or (800) 681-1915 if you need additional information.